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Implementing Cisco Contact Center Enterprise

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

This class will help you:

    Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels

    Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Virtual Learning

    Learning that is virtual

6 courses found

    • Delivery Format: Virtual Learning
    • Date 23-25 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

    • Delivery Format: Virtual Learning
    • Date 01-03 February, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

    • Delivery Format: Virtual Learning
    • Date 12-14 April, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

    • Delivery Format: Virtual Learning
    • Date 21-23 June, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

    • Delivery Format: Virtual Learning
    • Date 07-09 September, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

    • Delivery Format: Virtual Learning
    • Date 22-24 November, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,695.00

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